U

Partnership Success Manager

icon building Company : U.s. Career Institute
icon briefcase Job Type : Full Time
icon geo-alt Fort Collins, Co

Job Description - Partnership Success Manager


U.S. Career Institute | Sales Department
Open Position: Partnership Success Manager

Reports To: Director of Sales
Department: Business-to-Business/B2B Corporate Partnerships
Compensation: Salary + Commission  
Base Salary Range: $72,000 – $85,000 (based on experience)
Employment Type: Full-Time, Exempt
Location: Hybrid, Fort Collins CO
Position Summary
For over 45 years, U.S. Career Institute has been a leader in providing accessible, career-focused online education. Our mission is to empower adult learners with the skills they need to succeed in high-demand fields like healthcare and wellness. As we expand our Business-to-Business (B2B) Corporate Partnerships division, we are deepening our focus not only on growth—but on delivering exceptional partner experiences and long-term outcomes. The Partnership Success Manager is responsible for nurturing, operationalizing, and protecting all existing B2B partnerships from signed MSA (Master Service Agreement) through cohort launch and ongoing program success.
This role ensures a seamless employer experience, protects enrollment revenue, supports retention and expansion, and provides executive-level communication and reporting to corporate partners.
This individual is highly service-minded, detail-oriented, proactive, and comfortable communicating with Human Resource leaders, directors, and executive stakeholders.
This is a revenue-adjacent role critical to retention, expansion, and long-term partner growth.
Core Responsibilities
🔹 Partner Onboarding, Launch & Renewals
  • Own partner onboarding from signed MSA (Master Service Agreement) through first cohort launch
  • Host “Getting Started” meetings post-MSA signing
  • Invite Sales team to onboarding calls and keep Sales copied through the first year of client meetings
  • Manage electronic collection of required Business-to-Business/B2B partner documentation and details
  • Demo Advocate Portal to new partners
  • Determine partner touchpoint cadence in alignment with Sales
  • Manage custom equipment requests (stethoscopes, blood pressure cuffs, etc.)
  • Renewals – encourage and foster current customer renewals. Serve as the primary point of contact for current customer questions & new program interests.
  • Renewals – set a cadence of touchpoints with customers checking for renewal interest.
  • Program cross selling – touch base with clients quarterly to advise on new program opportunities
🔹 Enrollment & Cohort Management
  • Enroll students accurately through the company Customer Relationship Management/CRM process
  • Track enrollments and status updates for all B2B partners
  • Adjust enrollments based on employer-required background check receipts
  • Manage student release documentation and tracking
  • Oversee “Executive Reviewer”/demo account creation and management
  • Monitor student and cohort progress with regular dashboard review
  • Manage the certification journey for each B2B student. Monitor exam prep benchmarks and assist with exam code/voucher issuance.
  • Conduct follow-up communication to students and employers as needed to drive completion
🔹 Reporting, Data & Partner Health
  • Create and oversee client risk/health dashboards
  • Monitor exam prep results and benchmark/threshold performance
  • Manage Quarterly Business Review/QBR templates, reporting cadences, and agendas
  • Prepare and insert Quarterly Business Review (QBR) data into approved executive decks
  • Support additional employer reporting requests
  • Attend and help drive Quarterly Business Reviews (QBRs) with Sales Director
  • Ensure executive-level, prompt, and professional communication
🔹 Sales Collaboration
  • Support Sales in discovery meetings when requested
  • Align regularly with Sales on partner health, cadence, and renewal strategy
  • Protect the handoff from Sales to Partnership Success
  • Maintain cross-functional transparency through Customer Relationship Management/CRM hygiene and documentation
Qualifications
  • 2+ years experience in:
    • Customer Success
    • Account Management
    • Partnership Management
    • Business-to-Business Client Services
    • Renewal Business
  • Experience communicating with executive-level stakeholders
  • Strong operational and reporting skills
  • Highly organized with exceptional attention to detail. Proactive, service-oriented, and solutions-driven
  • Comfortable managing dashboards, templates, and Customer Relationship Management/CRM systems
  • Education, workforce and/or healthcare industry experience preferred
Key Competencies
  • Executive communication
  • Revenue protection mindset
  • Process ownership
  • Cross-functional collaboration
  • Relationship intelligence
  • Analytical + operational thinking
  • High responsiveness and follow-through
  • Customer Relationship Management/CRM data entry and management
Compensation
  • Base Salary: $72,000-85,000 (commensurate with experience)
  • Commission: 2% of B2B enrollments for new accounts closed after the date of hire. Commission is paid quarterly, the quarter following revenue collection, and requires active employment on the date of commission payouts. Commission for existing customer accounts in place prior to the date of hire will not apply.
Benefits:
  • Health, Dental, Vision and Life Insurance
  • FSA, Short/Long Term Disability
  • Tuition Reimbursement
  • Paid Time Off
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