Parts Advisor

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth.

The Parts Counter/Advisor is responsible for providing outstanding customer service by communicating effectively with all customers and working directly with the sales/service personnel. Ensuring accurate information when providing estimates, status updates, and information as requested.

Responsibilities

• Greet and assist all customers, including all service and sales personnel, with a friendly upbeat professional attitude, providing outstanding service. Assure assistance for any retail purchase (via telephone, email, in-person, etc.)


• Locate all parts within the department and maintain knowledge of use and installation techniques.


• Ensure customer satisfaction through efficient and timely processing of part orders within the guidelines of the company’s policies, and procedures, and by checking parts availability. Provide high-level service to both internal and external customers.


• Verify prices and enter orders into the Reynolds and Reynolds system.


• Analyze customer requests for parts; provide part information and prices.


• Responsible for following up on back orders by following proper follow-up procedures.


• Set up orders for daily shipment, delivery, and pick up, as needed.


• Keep records of all repair orders, invoices, insurance estimates, special order parts, etc.


• Establish a professional relationship with distributors, dealers, service centers, consumers, all department employees, and customers to notify them of parts availability and shipment dates. Provide updated information on pending orders.


• Collects payment from retail customers or obtains credit authorization, as necessary.


• Read and understand the parts catalog when looking up and speaking to specific parts.


• Pull/fill orders from stock and maintain weekly bin checks to ensure the accuracy of stock.


• Notify the parts manager of out-of-stock or shop materials needing immediate attention.


• Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.


• Make sure all internal requests for parts are billed on service repair orders.


• Conduct business in an ethical and professional manner.


• Performs other job-related duties and responsibilities that may be assigned occasionally.

Additional Responsibilities:

• Maintain a professional appearance in accordance with the employee handbook.


• Maintain a safe, clean, and professional work environment.


• Expected to arrive at work on time and work the required shift.


• Interact effectively with co-workers.


• Attend weekly meetings, as assigned.


• Receive feedback from the supervisor on job-related tasks in a positive manner.

Qualifications:

• High School Diploma or equivalent and prior auto parts sales experience (preferred)


• Eager to improve in a dynamic work environment.


• Strong interpersonal and time management skills


• Ability to read/interpret safety and maintenance documents.


• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, %, area, circumference, and volume.


• Valid driver's license and clean driving record

What we offer:

• Medical, Dental, and Life Insurance


• Vision Insurance


• Short-term and long-term disability


• 401K


• Paid time off


• Closed on Sundays

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.