Parts & Accessories Manager - Laconia Harley-Davidson

PARTS & ACCESSORIES MANAGER @ HARLEY-DAVIDSON

Laconia Harley Davidson has an immediate opening for a highly motivated and high energy Parts & Accessories Manager.

Key Result Areas 

- Set-up and maintain a smooth running, efficient Parts & Accessories department.

- Employ sound management practices to ensure parts department contributes acceptable levels of gross & net profit.

- Provide superior customer service to both internal (Service Department) and external customers.

Major Duties and Responsibilities:

Parts Department Operations

- Ensure P&A personnel are alert, well trained, and available when needed.

- Ensure the needs of the service department are being met.

- Review all stock orders to ensure a fast-moving, balanced inventory of parts & accessories.

- Maintain sufficient inventory of stock to support demand and acceptable inventory turn ratio.

- Supervise and maintain an accurate up-to-date inventory management & control system.

- Become familiar and efficient with all phases of the computer system required for service & parts management.

- Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.

- Ensure employees keep a clean and order department.

- Inform all customers of in-store promotions and notify of upcoming events.

Management

- Adhere to and strictly enforce Harley-Davidson Motor Company Non-Retail Sales Policy.

- Maximize return on investment of parts inventory.

- Grow the volume of Parts & Accessory sales.

- Maintain budgeted revenue and expense objectives.

- Develop advertising & promotional campaigns for merchandise.

- Provide reports to P&A Director & GM, as requested.

- Develop monthly and annual objectives for the department in collaboration with P&A Director & GM.

- Attend training sessions to keep current with P&A merchandising & inventory control issues.

Customer Service

- Greet customers immediately, in a courteous and friendly manner.

- Handle telephone transactions quickly, and courteously.

- Point out any sales, specials, or new merchandise to staff and customers.

- Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.

- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Other Duties As assigned.

Supervisory Responsibilities:

- Meet with P&A Director & GM to communicate company wide information, regarding policy changes, progress, events, goals, etc. with the department.

- Establish departmental work schedule, balancing the workloads of all employees.

- Establish job assignments for all P&A employees within their skill level.

- Set policies and procedures for P&A department.

- Manage employee performance (evaluate and council).

- Assist P&A Director with recruiting, interviewing, hiring, and firing employees.

- Five years progressive experience with retail sales and inventory management.

- Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

- Experience with Talon ES, Part Smart and Microsoft office knowledge or the ability to quickly learn.

- Must have general computer knowledge and great phone etiquette.

- Must have the ability to stand and work on the sales floor for extended periods of time during scheduled shift.

- Frequently required to bend, stoop, crouch, reach, and lift up to 50lbs. 

- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

- Occasionally, exposed to exhaust fumes or other airborne particles.

Salary Range- $70-90k

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream.  Make this dream a reality and Apply Today!