Parts & Service Manager

Are you an experienced operations leader looking for your next big career move? We are seeking a Fixed Operations Manager to oversee Parts, Service, and Warranty operations at our high-performing dealership in Billings, Montana.

This is a unique opportunity for a leader with a background in automotive, RV, manufacturing, aviation, logistics, heavy equipment, or big box retail to step into a senior role where you’ll guide large teams, develop managers, and ensure customers receive a world-class purchasing and ownership experience.

The Ideal Candidate

The perfect candidate will be an Ideal Team Player, someone who is:

• Humble: Puts the team first, listens well, and leads with respect.
• Hungry: Motivated to drive performance, grow people, and continuously improve operations.
• Smart: Possesses strong interpersonal skills, high emotional intelligence, and sound judgment in people leadership.

This leader will also:

• Strive to deliver a world-class experience for every customer.
• Possess high emotional intelligence and be comfortable having difficult conversations with both employees and customers.
• Be skilled at diffusing upset customers and turning challenges into opportunities to build customers for life.

Why Join Our Team?

This is more than just another management role, it’s a chance to lead, grow, and make an impact at a dealership group that values both its customers and employees.

What sets this role apart:

• Onsite private daycare and preschool exclusively for employees’ children—helping you and your team achieve real work-life balance.
• A culture rooted in our values: Passion, Teamwork, Growth, Family, and Profitability.
• Competitive, performance-based compensation ($115,000–$150,000 annually).
• The opportunity to live in Billings, Montana, known as the “Trailhead to Yellowstone National Park,” the Yellowstone River, and the stunning Beartooth Mountains. Whether you love fishing, hiking, skiing, or simply wide-open spaces, Billings offers an unmatched quality of life.

Key Responsibilities

• Lead Fixed Operations at one dealership location, overseeing Parts, Service, and Warranty departments.
• Recruit, hire, and develop managers and employees who embody being Humble, Hungry, and Smart.
• Create a culture where employees feel valued, and customers feel cared for throughout their ownership journey.
• Drive financial performance through accurate forecasting, budgeting, and P&L management.
• Coach and mentor managers with empathy and accountability, using high emotional intelligence to guide performance.
• Handle employee and customer challenges directly and professionally, strengthening long-term trust.
• Implement processes that ensure operational excellence and customer satisfaction at every level.

Qualifications

• Proven success leading large, multi-department teams (50+ employees).
• Strong financial acumen, including budgeting, forecasting, and ROI management.
• Excellent communication and conflict resolution skills.
• Ability to build and inspire high-performing teams.
• Background in automotive, RV, heavy equipment, manufacturing, aviation, logistics, or big box retail strongly preferred.
• A leadership style that demonstrates humility, hunger, and people smarts.

Preferred Experience

• Prior leadership in dealership fixed operations, service management, or large-scale operations management.
• Experience mentoring and developing managers into strong leaders.

Physical Requirements

• Ability to move throughout facilities for extended periods.
• Ability to occasionally lift up to 25 lbs.
• Comfort working in both indoor and outdoor dealership environments.

Compensation

• Performance-based compensation ranging from $115,000–$150,000 annually, with additional growth opportunities as our company continues to expand.

Benefits

• Excellent earning potential and advancement opportunities.
• Comprehensive medical benefits package with multiple plan options, including vision and dental.
• 401(k) retirement plan with employer match.
• Paid vacation, holiday.
• Training & travel.
• Employee discounts and borrowing program.
• Profit-sharing.
• Employee borrow program (borrow a camper and go camping).

Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance is valued.
• Growth and advancement opportunities.
• Team-building activities and events throughout the year.
• Engaging in a booming industry to provide the best customer experience.
   

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. We feel it's important to contribute to the communities in which we do business. 

EEOC Statement

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.

If you are ready to lead operations for a thriving dealership, develop a team of Humble, Hungry, and Smart leaders, deliver a world-class purchasing and ownership experience, and live in one of the most beautiful outdoor gateways in the country, we encourage you to apply today.