Parts & Service Manager

We’re seeking an Operations Manager to lead the Parts and Service departments at our new dealership. This is a hands-on leadership role and a unique opportunity to help build a store from the ground up.

We believe the best dealerships are built by teams that work together. Our leaders lead from the front, support their teams during busy times, and focus on efficiency, accountability, and customer satisfaction.

If you’re a collaborative leader who enjoys problem-solving and building strong teams, this role is for you.

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC.

What We’re Looking For

• Positive, team-oriented leadership style
• Strong customer service mindset
• Ability to adapt in a fast-paced dealership environment
• Alignment with our Core Values: Passion, Teamwork, Growth, Family, Profitability

Qualifications

• 3–5+ years of management experience in RV, Marine, Automotive, or Powersports
• Experience overseeing multiple departments (service/parts preferred)
• Strong background in hiring, training, and performance management
• Knowledge of DMS systems, inventory control, and scheduling
• Understanding of warranty processes and service operations
• Budgeting, reporting, and performance metric experience
• Excellent communication and problem-solving skills
• Forklift experience preferred

Responsibilities

• Oversee daily operations of Parts and Service departments
• Manage technician and advisor scheduling and workflow
• Monitor warranty claims, service issues, and customer escalations
• Maintain inventory control and operational efficiency
• Partner with Sales and Finance teams to support dealership success
• Ensure compliance with safety standards and company policies
• Other duties as assigned

Compensation & Benefits

• $95,000 – $115,000 annually (DOE) 

Benefits (available for all Full-time employees):

• Excellent earning potential and advancement opportunities.
• Comprehensive medical benefits package with multiple plan options, including vision and dental.
• 401(k) retirement plan with employer match.
• Compliance with MN State's specific laws regarding benefits and leave, including paid sick leave and family leave.
• Employee discounts and borrowing programs.
• Profit-sharing. 

Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance is valued.
• Growth and advancement opportunities.
• Team-building activities and events throughout the year.
• Engaging in a booming industry to provide the best customer experience.

Hiring Process Overview

• Submit your application.
• Complete an assessment sent to you.
• We'll review your assessment and resume.
• If selected, you'll receive an email to schedule a Google Meet interview.
• After the Google Meet, successful candidates will be invited for two in-person interviews.
• Final decision will be made after the in-person interviews.

About Our Dealership
Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we’ve grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we’ve remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens.  We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you’re on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don’t just sell boats and RVs—we help families embark on their next great adventure. If you’re looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you’ve found it.

Relocation: Many of our employees relocate from other areas looking for a better place to raise a family. Locations others have moved from: Idaho Falls, Pocatello, Seattle, Sacramento, Fresno, Los Angeles, San Diego, Portland, Albany, Salem, Bozeman, Helena, Great Falls, Butte, Anaconda, Kalispell, Denver, Sheridan, Powell, Red Lodge, Houston, Dallas, Fort Collins, Spokane, New York, Philadelphia, New Jersey, Phoenix, Mesa, Rapid City, Lincoln, Bismarck, California, Chicago, Illinois, Minneapolis, Detroit

EEOC Statement
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.