Parts & Service (OPS)

Hiring in Montgomery, AL. Come onboard with a winning team!

Essential Functions:

•    Serve as liaison between the customer and the Parts and Service Departments.

•    Assist / demonstrate to customers how to purchase parts by explaining the value-added features, benefits,      and warranty of merchandise. Inform customers of companion part requirements, full product lines, and product   offerings. 

•    Provide training to customers for Excelerator and Service Tracker, as needed.

•    Coordinate with Parts & Service managers and front-line employees to provide quotes and other information   to customers via email, phone and in person. 

•    Process payments and obtain credit authorization, as necessary.

•    Manage and maintain customer accounts as assigned by manager.

•    Solicit and prospect for new customers by means such as cold calling.

•    Build relationships with customers in order to better meet their needs.

• Previous sales and or/ Parts & Service sales experience is plus


• Effective verbal and written communication


• Relationship Building & Customer Engagement


• Negotiation Skills


• Customer Service


• Persistence


• Self-Motivation.


• Problem-Solving


• Adaptability


• Attention to Detail


• Presentation Skills: Delivering compelling presentations is crucial.


• Product Knowledge:


• Time Management


• Proficiency in Product software – Excelator, etc. plus


• Organizational Skills