Parts & Service Representative

Parts & Service Representative

Honey Brook, PA

Do you enjoy helping people solve problems, staying organized, and learning how things work—while being part of a team that values your input?

Why You'll Love Working with Us:

• Family Feel: We're a small team that works hard, laughs often, and looks out for one another.
• Open-Door Leadership: Your voice matters here—our leaders listen, support, and follow through.
• Growth Mindset: We value your ideas and allow you to grow, learn, and take on new responsibilities.
• Built on Values: From doing the right thing to having a good time while we work, our core values show up every day.
• Low Turnover, High Trust: We're not just a place to clock in—we're a place to stay, contribute, and take pride in what you build.

Millcreek Manufacturing designs and builds premium farm equipment for customers worldwide—from athletic fields and golf courses, to vineyards, orchards, and all types of farms. As a small company with a strong culture and low turnover, we value open communication, employee growth, and doing things correctly. Our mission is to save time for the people who rely on us—starting with our team.

What You'll Do as a Parts & Service Rep:

• Handle incoming parts and service questions—calls, emails, texts, and the occasional walk-in.
• Greet customers and help them find what they need.
• Take orders and answer questions quickly and clearly.
• Assist with light shipping and accounts receivable tasks.
• Keep owner's manuals up to date.
• Help create service videos—either yourself or by teaming up with marketing.
• Build out our internal Wiki and website FAQs.
• Manage the online parts store and keep it running smoothly.
• Schedule & Join Service Calls primarily in-house, with local travel about once a month.
• Collaborate with other departments—shipping, assembly, inventory, and sales—on occasional projects.
• Work full-time, Monday-Friday, 8:00 AM to 5:00 PM.

Our Ideal Parts & Service Rep:

• Experience: At least 2 years in a customer service, parts counter, or service tech role, with a strong mechanical background; experience with hydraulics, electronics, or farm equipment is a plus.
• Excellent Communicator: Comfortable with written and verbal communication—clear, professional, and solution-focused.
• People-oriented: Enjoys working with customers, solving problems, and being part of a team.
• Organized: Can juggle multiple tasks without dropping the ball and keep things running smoothly.
• Detail-focused: Stays accurate when handling part numbers, manuals, or technical info.
• Collaborative: Works well across departments and contributes to a positive work environment.
• Resourceful: Interface between multiple departments to keep workflow organized and up to date.
• Computer Savvy: Confident with basic computer programs (Google Suite or MS Office); experience with PDF editing or simple design tools is a bonus—but we're happy to train the right person.

What we offer our Parts & Service Rep:

• $50,000-$60,000 annually, depending on experience.
• Health insurance options.
• 80 hours of PTO.
• 9+ paid holidays.
• IRA with 3% company match.
• Employee development and learning opportunities.
• A small company with a family feel, where people stick around because they're valued.
• Leadership that listens—open-door communication is the norm, not the exception.
• A strong culture built on trust, respect, and continuous improvement.

To Apply

To be considered for the Parts & Service Representative position, please submit your resume in MS Word or PDF format. We're looking for someone who enjoys helping customers, works well with a team, and wants to grow in a role with variety and responsibility.

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