Parts and Service Sales Representative (PSSR)

JOB SCOPE:

As a Parts and Service Sales Representative you will work to promote parts and service solutions within the MTS dealer network with a strong focus on customer up-time. This position is based in Elkader and is responsible for servicing customers across the Midwest sales territory.

SPECIFIC RESPONSIBILITES:

- Collaborate with Dealer Sales/Rental, Parts, and Service teams to ensure exceptional customer satisfaction of MTS Equipment.

- Advocate for strong maintenance and inspection practices among customer and dealer fleets. 

- Focus on revenue generation, downtime management, and overall customer/dealer satisfaction.

- Direct communication with dealers and customers to help solve problems and provide up–to-date information regarding products.

- Maintain in-depth technical knowledge on all products and processes put forth by MTS 

- Provide administrative support with Warranty documentation, technical documentation, and other tools used within the department. 

- Assist with repair and troubleshooting of MTS equipment.

- Identify prospective clients' exact needs through questioning and direct observation

- Manage service campaign capture-rate within assigned dealer territories. 

- Maintains confidentiality 

- Conducts himself/herself in a professional manner

- Performs all other duties assigned

POSITION REQUIREMENTS:

- Minimum prerequisite education, training, and/or experience required: 

• 2-year Technical, or Business associate degree is required
• Bachelor's Degree in Business or related field is desired 
• 5+ years of technical equipment or manufacturing experience is required
• 2+ years of experience working with MTS equipment
• Ability to do minor hands-on field repairs and troubleshooting with factory input
• Must have and maintain a clean driving record. 

- Job Specific Capabilities:

• Strong positive attitude
• Excellent communication abilities and willingness to conduct presentations of products and training in front of large groups. 
• Proficient with Microsoft Office tools Excel, Word, Outlook and PowerPoint
• Up to 90% travel required, primarily within the United States 
• Communication – Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others.
• Result Oriented and self-starter
• Ability to make quick and smart decisions under pressure
• Professional approach to time, costs and deadlines

- Physical Capabilities: 

• Hand-tools Used: Small Hand tools  
• Equipment Used: Occasional use of Overhead Cranes 
• Movement: Walking, Standing, Sitting, Bending, Holding
• Lift and or Carry: 21-50lbs Occasionally
• Sensory: Hearing, Speech, Vision, Tactile