Parts and Service Support Representative

Parts and Service Support Representative

📍 Location: Fayetteville
💰 Salary: $48,000 – $52,000 per year
🕒 Job Type: Full-time

About the Role

We’re looking for a motivated and detail-oriented Parts and Service Support Representative to join our team. This role combines customer service, warehouse operations, and sales, making it ideal for someone who enjoys a fast-paced environment and takes pride in helping customers succeed.

You’ll play a key role in keeping customers operational by accurately fulfilling parts orders, identifying customer needs, and recommending solutions that drive uptime and add value.

What You’ll Do

• Respond to dealer and customer inquiries via phone and email


• Identify and recommend parts using diagrams and product documentation


• Accurately enter and manage orders through our ERP system


• Pick, pack, and ship orders with speed and accuracy


• Proactively suggest related and preventative maintenance parts


• Assist with inventory control, cycle counts, and receiving stock


• Maintain a clean, organized, and safe warehouse environment


• Promote service programs and solutions to support customers and drive sales

What We’re Looking For

• Strong communication and customer service skills


• High attention to detail and ability to multitask


• Comfortable working with systems and technical parts information


• Sales-minded—able to identify opportunities to add value


• Team-oriented with a strong work ethic and positive attitude

Why Join Us

• Competitive salary: $48,000 – $52,000


• Hands-on role with a mix of operations, service, and sales


• Opportunity to directly impact customer success and business growth


• Supportive team environment with room for advancement