Parts & Warranty Specialist

Job Title: Parts & Warranty Specialist
Job Location: Minneapolis, MN
Pay Rate: $30-38/hr
Operating Company: Midwest Mechanical Solutions
FLSA Status: Exempt

About:

Midwest Mechanical Solutions – A member of the AIR Control Concepts family. 

Midwest Mechanical Solutions is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. 
Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions 

Check out our website here: Home - MMS

Job Description:
Midwest Mechanical Solutions is seeking a detail-oriented and organized Parts & Warranty Specialist with a passion for customer service and industry specific knowledge. In this role, the Parts & Warranty Specialist will play a key role in managing parts identification and inventory, ensuring timely ordering, inventory selection and stocking, and tracking of parts.

This role will provide HVAC parts related service and support to customers and team members both in person and over the phone.

Essential Duties and Responsibilities:

• Process warranty requests including identification of replacement parts, pricing, availability, and warranty orders.
• Maintain records/paperwork of sales, returns, and customer transactions to ensure compliance to company guidelines.
• Manage and process purchase orders using order management systems to obtain required parts from vendors.
• Administer and maintain records of special orders, track warranty parts returned and update order inventory management systems. Manage and process invoices to include complete reconciliation of merchandise received against invoice.
• Accurately identify and recommend appropriate parts for customers.
• Place parts orders and manage incoming stock.
• Maintain inventory levels and ensure accurate stock counts.
• Coordinate with technicians and other departments to ensure timely delivery of parts.
• Promote and adhere to safety rules and regulations.
• Field customer questions and handle any issues that arise. Respond to email requests and inquires in a timely fashion.
• Stay current and knowledgeable on parts and products.
• Other duties as assigned and requested.

Experience and Requirements:
Minimum Education and Experience

• HS Diploma or GED Equivalent.
• Legally authorized to work in the U.S. on a full-time basis and does not require sponsorship in the future for an employment visa.
• HVAC parts knowledge preferred.
• Previous experience in inventory, parts management and warranty services preferred.

Knowledge, Skills, and Abilities

• Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Excellent written, oral communication, and customer service skills.
• ​​​​​​​Proficient in Microsoft Office and familiarity with order management systems.

Working Conditions and Frequency

• This position works on-site at our MMS facility.
• Must be able to frequently sit and stand with periods of sitting at a desk and working on a computer with a variety of software applications.
• Must be able to do frequent lifting of 10-65 lbs.
• Must be able to occasionally grasp, kneel and pull.
• This role could be invited to visit a job site occasionally.

Benefits:
We Offer a Competitive Salary with a robust Benefits Package that includes:

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options
• Dental
• HSA with employer matching contributions
• FSA & Limited FSA
• Vision
• Employer paid life/AD&D insurance
• Voluntary life insurance plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer paid short-term disability
• Long-term disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

AIR Control Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers.