Parts Associate - Shop

We are looking for a talented onsite Service Parts Associate to join our team in Dedham, MA. 

Hours: Monday - Friday, 8AM – 4:30PM 

 In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices. 


• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).


• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.


• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.


• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following: 

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment. 
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department. 

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills. 
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Requires 3-5 years work experience in automotive/trucking industry.

Requires the ability to operate or to be able to be certified to operate a forklift.

Answer phone calls, provide price quotes upon request in a timely manner and other information to customers.

Locate Stock and No- Stock parts from internal and outside sources for internal and external customers.

Strong interpersonal and time management skills and maintain accurate work processes.

Build strong working relationships with internal and external customers.

A valid driver's license and a clean driving record.

Ability to read/interpret and identify parts catalogs and systems and safety and maintenance documents.

Adhere to the Cummins safety policies.

This is a Union position.

This is a M-F daytime position.