Parts Consultant

OVERVIEW: The Parts Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing customer service and ensuring the smooth operation of the parts department through receiving, stocking and distributing equipment and parts to other departments.

 KEY TASKS:

• Serve the internal or external customer in a professional and knowledgeable manner.


• Perform stocking, issuing, receiving and inventory control functions including cycle counts.


• Sort and place materials and parts on racks, shelves, or in bins.


• Enter parts inventory information through use of IDS.


• Place price tags as appropriate on merchandise


• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager.


• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.


• Maintain good working relationships with factory and vendors as they relate to product and quality control.


• Place orders for special order parts as required


• Inform technicians and customers of arrival of special-order parts.


• Carefully check invoices against work orders.


• Keep parts catalogs up to date.


• Any other duties as assigned.

KEY RESULT AREAS:

• Internal/external customer satisfaction


• Accurate paperwork and parts files


• Communicate effectively with internal and external customers about products


• Inventory maintenance


• Adequate inventory and turnaround time of ordering to ensure timely completion of service work


• Up-to-date catalogs and parts brochures