Parts Coordinator / Parts Counter Specialist

Woods Machinery is seeking a highly motivated and customer-oriented Parts Coordinator / Parts Counter Specialist to join our dynamic team. The ideal candidate will play a crucial role in our parts department, assisting customers with finding the right components for their needs and contributing to the overall success of our business.

Key Responsibilities:

• Customer Service: Greet and assist customers at the parts counter, by phone, text, or email with professionalism, urgency, and product knowledge. Provide accurate information and solutions to meet customer needs.


• Parts Identification & Sales: Identify, source, and recommend correct parts and accessories based on equipment details, specifications, and applications. Upsell additional products and services to meet or exceed sales goals.


• Order Processing: Accurately enter and process parts orders, ensuring proper pricing, documentation, and timely fulfillment for both retail and internal service department needs.


• Inventory Management: Maintain organized and accurate parts inventory, including performing regular cycle counts, reconciling discrepancies, and assisting with full inventory audits. Ensure shelves and displays are stocked and clean.


• Shipping & Receiving: Receive, inspect, and verify incoming parts shipments for accuracy and completeness. Prepare, package, and ship outgoing orders with correct documentation and freight posting.


• Service Department Support: Coordinate with technicians and service advisors to supply required parts for work orders. Ensure prompt communication to minimize equipment downtime.


• Vendor Coordination: Work with suppliers to source hard-to-find or special-order parts, track order status, and resolve discrepancies or delays.


• Product Knowledge & Training: Stay informed about new products, manufacturer programs, and industry trends. Participate in training sessions to enhance product expertise.


• Administrative Duties: Maintain accurate electronic and physical records of invoices, orders, and returns. Follow all company policies for warranty claims, returns, and credits.


• Team Collaboration: Work closely with other counter staff, warehouse personnel, and managers to ensure smooth daily operations and excellent customer service.
  

Benefits:

• Hourly Pay + Monthly Commission & Quarterly Bonus


• Health, vision & dental insurance


• Paid time-off


• 401K Retirement Plan with company matching


• Company supplied work attire


• Career advancement opportunities


• Manufacturer sponsored training


• Company outings and monthly lunch


• Discounts offered on products sold by the company


• Referral bonus
  
  

Requirements:

• Preference given to candidates with over a year of experience in parts sales or a related field, coupled with a strong aptitude for quickly grasping industry knowledge.


• Strong customer service and interpersonal skills.


• Excellent communication skills, both verbal and written.


• Bilingual (English/Spanish) is a strong plus and will set you apart from other candidates by helping us better serve our diverse customer base.


• Basic computer skills and familiarity with parts management software.


• Ability to work in a fast paced environment and handle multiple tasks simultaneously.


• Detail oriented and organized.


• Ability to work in a team or independently

About Us:

Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984. We are an industry leading company dedicated to providing exceptional products and support to our customers. We take pride in our commitment to quality, customer satisfaction, and collaborative team environment.

Please visit www.woodsmachinery.com to learn more about us, our products, and services.