Parts - Counter

 Automotive Parts Counter - Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to  the full product line.
• Answers phone calls, providing  price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of  out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from   outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and  back-order files weekly and returns to vendors, or stocks those items not  picked up or required.
• Replenishes assigned inventory  daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal  requests for parts are billed on service repair order.
• Receives payment from retail  customers or obtains credit authorization.
• Ensures that all charge sales  are signed by the customer.
• Ensures that all customers receive  their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested  shop tools to technicians.
• Keeps orderly records of all  repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by  phone.
• Keeps front and rear counter  areas clean and uncluttered.
• Cleans computer terminals and  printers daily.
• Participates in all training  programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts  manager in maintaining a lost sales tracking program.
• Maintains professional  appearance.
• Other tasks as assigned.  

Experience in Automotive parts