Parts Counter

PARTS MANAGER 

Front Royal Buick GMC is looking for a Parts Counter Associate to join our parts team! Here at Front Royal Buick, we value our employees, and offer loyalty, a great working environment and ongoing training. You must be a team player who can greet and interact with customers to understand their parts & service needs with a warm and friendly persona. We strive to ensure customer satisfaction at the highest level.  

Candidates with prior parts leadership experience are encouraged to apply, as this role may evolve into a Parts Manager position for the right individual.

Responsibilities:

• Oversee the parts sales process from start to finish. 

• Communicate with customer on parts status. 

• Communicate with staff and customers in a friendly and professional manner. 

• Be able to read and understand the parts catalog when looking up parts. 

• Answers phone calls, providing price quotes and other information. 

• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. 

• Provides high-level service to internal and external customers. 

• Pulls and fills orders from stock. 

• Maintain a weekly bin check to ensure accuracy of stock. 

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. 

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary. 

• Make sure all internal requests for parts are billed on the service repair orders. 

• Receives payment from retail customers or obtains credit authorization. 

• Set up orders for daily shipment, delivery, or pick-up. 

• Ability to lift 50 lbs. 

• Must be dependable. 

Qualifications:

• Automotive experience and parts knowledge is required

• Flexible work schedule will include some Saturdays 

• High School Diploma or equivalent 

• Ability to work in a fast-paced environment 


• Strong organizational and time management skills 


• Sales and customer service skills  


• Problem-solving skills to deal with parts inventory issues 


• Product knowledge to ensure parts are identified correctly and can recommend the needed parts 


• Must have a valid driver's license and clean driving record

What We Offer: 

• Benefits available: Medical, Dental, Vision, Paid Time Off


• Life & Disability Insurance


• 401(k) Plan with company match


• Growth opportunities
  


• Paid Training
  


• Employee vehicle purchase plans
  


• Family owned and operated


• Long term job security
  


• Health and wellness
  


• Flexible Work Schedule
  


• Discounts on products and services