Logo-of-Icm-Solutions-hiring-for-jobs-in-US-on-GrabJobs

Parts Counter Associate

icon building Company : Icm Solutions
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Parts Counter Associate


ICM Solutions, a leader in crushing, underground mining rebuilds, and white paving equipment across the Mountain West, is looking for a Parts Counter Associate with to join our growing Phoenix branch. This role is ideal for someone who thrives behind a parts counter, knows how critical uptime is to contractors and quarry operations, and takes pride in getting customers the right part, right now. You will be the primary point of contact for customers needing parts and service support for owned or rented crushing and aggregate equipment. If you’ve worked with OEM parts systems, can juggle multiple urgent orders daily, and enjoy building long-term customer relationships, this role was built for you.

This is an on-site position — you must be available to work in the office Monday through Friday.  

What You'll Do:

As a key member of our branch operations team, you’ll handle the full lifecycle of customer parts and service needs:

  • Identify, research, and quote heavy equipment parts using OEM and dealer parts systems
  • Create, manage, and follow through on customer orders from quote to delivery
  • Serve as the front-line parts contact for phone, email, and walk-in customers
  • Coordinate closely with the service department to schedule technicians and align parts availability
  • Recommend approved part substitutions when items are unavailable or back-ordered
  • Proactively manage need-by dates, freight options, and emergency orders to minimize downtime
  • Communicate clearly with customers regarding backorders, ETAs, freight, and logistics
  • Process will-call orders, stage parts, and ensure accurate pickup or shipment
  • Complete bids for service and parts sales quotations (PSQs)
  • Manage daily backorder queues and 30-day returns
  • Participate in required training and monthly phone/soft-skill development
  • Maintain a clean, safe, and organized parts environment
  • Take ownership of customer issues and drive them to resolution

Requirements

  • Experience in parts counter sales or parts support for heavy equipment, construction, mining, aggregate, or industrial machinery preferred
  • Understanding of the urgency of equipment downtime and jobsite pressures
  • Ability to research parts accurately using schematics and OEM systems
  • Customer-focused mindset with the ability to build trust and long-term relationships
  • Excellent communication skills—calm, clear, and professional under pressure
  • Strong organizational skills with the ability to manage multiple open orders at once
  • Team-oriented approach and willingness to collaborate across departments
  • Sense of ownership—when there’s a problem, you see it through to resolution
  • Continuous commitment to workplace safety
  • Pass pre-employment drug screen, background check, and MVR screen

Why Join ICM Solutions?

  • Fast-growing dealer with a bold vision to be the best in crushing, underground mining rebuild, and white paving equipment in North America
  • Parts professionals are valued here—your expertise directly impacts customer success
  • Strong, people-first culture where collaboration and accountability matter
  • Competitive compensation and benefits package including PTO, sick time, medical, dental, vision, and life insurance, 401(k) with company match

__________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).


Original job Parts Counter Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Parts Counter Associate Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Parts Counter Associate Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.