Parts Counter Customer Service

The Parts Counter Customer Service representative assists customers with selecting and purchasing off-road vehicle parts and accessories. This role involves providing exceptional customer service, maintaining inventory records, and ensuring a well-organized parts counter area. The ideal candidate truly enjoys helping and guiding customers and isn’t satisfied with providing mediocre service- they strive for excellence! 

 Job Responsibilities:

• Greet customers with a warm welcome and answer questions about parts and accessories.
• Answer phones and address customer needs in a friendly and professional manner.
• Assist customers in selecting the correct parts for their off-road vehicles.
• Process sales transactions and create retail invoices accurately and efficiently.
• Builds the sale with the customer with the appropriate suggestions.
• Handle special orders and coordinate with suppliers.
• Review POs and order daily.
• Look up and/or order Service RO parts.
• Supply Service Technicians with parts as required.
• Perform shipping and receiving duties as needed.
• Assist the Sales Department with accessory parts on new units
• Execute parts returns to the manufacturer or aftermarket promptly.
• Process parts warranty claims from counter tickets.
• Perform periodic inventory counts.
• Organize and keep inventory in order.
• Follow up on shortages and expedite issues by reporting to the manager.
• Assist with preparing and maintaining merchandise displays.
• Keep the parts counter area clean and organized.
• Provide support to other departments as needed.
• Perform other miscellaneous tasks as needed.

Job Requirements:

• High School Diploma or equivalent.
• Valid Driver’s License
• Basic knowledge of off-road vehicle parts and accessories is a plus.
• A passion for off-roading is a plus.
• Excellent customer service, communication, and decision-making skills.
• Ability to operate a computer and point-of-sale system.
• Ability to lift 50 lbs, load and deliver merchandise, and stand for long periods. 
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, and weekends. 

Skills:

• Proficiency in using a computerized inventory system.
• Good organizational and multitasking skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Accurate and attentive to detail.
• Friendly and personable with customers and teammates.
• Ability to build sales to meet customer needs and maximize financial growth for the company.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount