Parts Counter Person (Back)

As a Parts Counter Person (Back), you will play a crucial role in ensuring the efficient operation of our parts department. Your primary responsibility is to assist customers and technicians in locating, selecting, and purchasing the necessary automotive parts. You will also be involved in various inventory management tasks to maintain optimal stock levels.

Responsibilities

Customer Service:

• Greet customers promptly and professionally.
• Assist customers in identifying and selecting the correct parts.
• Provide accurate information on part availability, pricing, and compatibility.
• Process customer orders and payments efficiently.
• Resolve customer inquiries and complaints in a timely and courteous manner.

Inventory Management:

• Maintain accurate inventory records.
• Receive and stock incoming parts shipments.
• Conduct regular inventory checks to identify low-stock items.
• Place orders for parts to replenish stock levels.
• Organize and maintain a clean and organized parts warehouse.

Technical Support:

• Utilize computer systems and parts catalogs to identify and locate parts.
• Collaborate with technicians to determine the correct parts needed for repairs.
• Provide technical advice and support to customers and technicians.

Administrative Tasks:

• Process paperwork, including invoices, purchase orders, and returns.
• Assist with shipping and receiving operations.
• Maintain a clean and safe work environment.

Other duties as assigned. 

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Education: High school diploma or equivalent.
• Experience: Previous experience in automotive parts or related field preferred.
• Skills: 
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.   
• Basic computer skills, including knowledge of inventory management systems.
• Valid driver's license (may be required for deliveries or other duties).

Physical Requirements

• Ability to lift and carry heavy parts.
• Ability to stand for extended periods.
• Ability to bend, reach, and kneel.
• Ability to work in a fast-paced environment.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and services. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?