Parts Counterperson

Description of the role:

As a Parts Counterperson at Classic Ford Lincoln - Columbia, you will be responsible for efficiently and accurately assisting customers with their parts needs. You will play a crucial role in ensuring customer satisfaction and maintaining an organized parts department.

Responsibilities:

• Assist customers in person, over the phone, and via email with their parts inquiries


• Identify the correct parts needed based on customer descriptions, vehicle information, and parts catalogs


• Provide price quotes and process parts orders


• Maintain accurate inventory records and stock levels


• Track back-ordered parts and follow up with customers


• Collaborate with the service department to ensure timely and efficient part delivery


• Handle warranty claims and returns


• Maintain a clean and organized parts department

Requirements:

• Prior experience in automotive parts sales or a similar role


• Strong knowledge of automotive parts and their applications


• Excellent customer service and communication skills


• Ability to multitask and work in a fast-paced environment


• Attention to detail and accuracy


• Proficiency in using parts catalogs, inventory management software, and basic computer applications


• Ability to lift heavy objects and stand for long periods of time

Benefits:

• Competitive compensation ranging from $50,000 to $65,000 per year


• Opportunity for growth and advancement within the company


• Comprehensive benefits package including health insurance, retirement plans, and paid time off


• Employee discounts on vehicle purchases, parts, and services


• Positive and supportive work environment

About the Company:

Classic Ford Lincoln - Columbia is a reputable automotive dealership located in Columbia, South Carolina. We are committed to providing high-quality vehicles, exceptional customer service, and reliable auto parts. As part of the Classic Automotive Group, we prioritize employee satisfaction and offer various opportunities for career development and growth.