Parts Counterperson

Position Summary

The Parts Counterperson supports our service department, retail customers, and wholesale clients by providing accurate parts identification, order processing, and excellent customer service. Some prior automotive parts experience is preferred, and knowledge of Ford OEM parts is a plus.

Key Responsibilities

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  Assist technicians and customers with sourcing Ford parts and accessories.

  
  


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  Provide accurate pricing, availability, and delivery information.

  
  


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  Use Snap-on parts catalog for part lookups and Dealertrack DMS for processing orders.

  
  


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  Receive, stock, and organize inventory; participate in cycle counts.

  
  


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  Handle counter, phone, and email inquiries professionally.

  
  


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  Perform a rotating Saturday schedule once fully trained.

  
  

Required Skills & Qualifications

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  1–2 years automotive parts experience preferred.

  
  


• We are open Saturdays; rotation applies once trained.


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  Knowledge of dealership systems; Dealertrack experience a plus.

  
  


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  Ability to use OEM/aftermarket parts catalogs, especially Snap-on EPC.

  
  


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  Strong customer service and problem-solving skills.

  
  


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  Able to lift 40–50 lbs and stand for extended periods.

  
  


• All candidates are subject to a pre-employment background check and a drug screening. 


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  Valid driver’s license.

  
  

Preferred Qualifications

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  Experience in a Ford or Lincoln dealership parts department.

  
  


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  Knowledge of parts policies, warranty processing, and wholesale sales.

  
  

Working Conditions

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  Fast-paced, non-union dealership environment.

  
  


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  Exposure to typical shop conditions (noise, dust, temperature changes).

  
  

Benefits

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  Competitive wage based on experience

  
  


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  Health, dental, and vision insurance

  
  


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  Paid time off

  
  


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  401(k) available

  
  


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  Opportunities for training and advancement

  
  

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, arrest/conviction record (as permitted by law), or any other protected status under federal, state, or local laws.