Parts Counterperson

Summary: Provide prompt, accurate parts sales and customer service at the parts counter for an automotive repair shop, dealership, or independent parts store. Manage inventory, process orders, support technicians, and maintain professional relationships with customers, vendors, and delivery partners.

Key Responsibilities:

• Greet customers and assess parts needs; locate, identify, and sell automotive parts and accessories.


• Enter and process parts orders (in-store, phone, and online), create invoices, and handle cash/credit transactions.


• Advise customers and technicians on part compatibility, fitment, and basic installation considerations.


• Pull, stage, and package parts for pick-up, delivery, or technician use; coordinate with delivery drivers and courier services.


• Maintain accurate inventory records: cycle counts, stock replenishment, bin organization, labeling, and returns to vendors.


• Use parts management and POS software to look up part numbers, check pricing, availability, and lead times.


• Place and follow up on special orders and backorders; expedite urgent parts as needed.


• Process warranty returns and core returns according to vendor guidelines.


• Maintain a clean, organized, and safe parts counter, storeroom, and displays.


• Provide technical and product information to customers and staff; escalate complex issues to parts manager or buyer.


• Meet sales and service targets; document customer interactions and service requests.

Qualifications:

• High school diploma or equivalent; technical schooling or automotive background preferred.


• 1+ year experience in automotive parts, retail parts counter, or related inventory role preferred.


• Familiarity with OEM and aftermarket part numbering, basic automotive systems, and common vehicle makes/models.


• Experience using parts lookup software (e.g., Epicor, DealerSocket, PartsTech, Identifix), inventory systems, and POS terminals.


• Ford experience preferred (dealership or aftermarket parts knowledge specific to Ford vehicles a plus).

Skills and Abilities:

• Strong customer service and communication skills (phone, in-person, email).


• Attention to detail and accuracy in order entry and inventory management.


• Basic math and cash handling skills.


• Ability to read parts catalogs, diagrams, and technical bulletins.


• Time management and ability to prioritize in a fast-paced environment.


• Team player with the ability to support technicians and collaborate with sales/service teams.

Physical Requirements & Work Environment:

• Frequently stand, walk, reach, bend, and lift parts (often up to 50 lbs; heavier with assistance).


• Work performed in both counter/office area and warehouse/storage spaces; exposure to dirt, grease, and noise typical of automotive shops.


• May require occasional overtime and weekend shifts depending on business needs.

Reporting:

• Reports to Parts Manager, Store Manager, or Service Manager.

Preferred (Optional):

• Valid driver’s license for parts delivery/pick-up.


• Certifications (ASE, OEM product training) or demonstrated product knowledge in brakes, electrical, drivetrain, etc.


• Ford OEM product training or dealership experience preferred.

Compensation:

• Hourly rate or salary depending on experience; include commission, bonuses, or benefits as applicable.

If you want this tailored specifically for a Ford dealership or adjusted for a retail chain, I can revise it.