Parts Counterperson

The Parts Advisor is responsible for managing the parts sales process from initial request through final delivery while providing a high level of service to both internal departments and retail customers.

Parts Advisor – Job Responsibilities

Key Responsibilities:

• Oversee the complete parts sales process from quote to fulfillment


• Accurately identify, price, and order parts using electronic parts catalogs


• Communicate clearly and professionally with technicians, advisors, body shop staff, and customers regarding parts availability and status


• Answer inbound phone calls and provide accurate pricing, availability, and product information


• Review body shop estimates to ensure correct parts selection and pricing alignment


• Pull, fill, and stage parts orders from inventory for internal and external customers


• Perform weekly bin checks and assist with inventory accuracy and organization


• Ensure all internal parts requests are properly billed to the correct service repair orders


• Receive payments from retail customers or secure credit authorization as needed


• Identify out-of-stock items, source parts from outside vendors, and submit emergency orders when required


• Proactively notify the Parts Manager of inventory shortages or urgent material needs


• Deliver consistent, high-quality customer service in a fast-paced dealership environment

Qualifications

• High school diploma or equivalent; prior automotive parts experience preferred


• Strong communication, organization, and time-management skills


• Ability to read and interpret parts catalogs, estimates, and technical documentation


• Comfortable performing basic math calculations including pricing, discounts, and percentages


• Ability to work efficiently in a team-oriented, customer-focused environment


• Valid driver’s license with a clean driving record

What We Offer

• Free health insurance option available


• 401(k) with company match


• HSA company contribution


• Dental and vision insurance


• Paid vacation, holiday pay, and PTO


• Career advancement opportunities with promotion from within


• Employee discounts on products and services


• Family-owned and operated organization


• Long-term career stability

About Krause Auto Group

Krause Auto Group has been in business for over 30 years and continues to grow through a strong commitment to customer satisfaction and employee development. We operate a diverse portfolio of 12 automotive brands across Georgia, South Carolina, North Carolina, and Florida, offering long-term career opportunities and room for advancement within the organization.

Equal Opportunity Employer
Krause Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.