Parts Counterperson

Parts Counter Specialist

Full-Time | Automotive Dealership      $45K–$60K annually

We are looking for a skilled and customer-focused Parts Counter Specialist to join our team at an authorized Ford Motor Company dealership. This role plays a critical part in supporting service technicians and retail customers by ensuring accurate parts identification, efficient order fulfillment, and an exceptional customer experience using genuine Ford parts and systems.

Key Responsibilities

• Assist retail customers, service technicians, and sales representatives in identifying and sourcing the correct automotive parts efficiently and professionally


• Provide product recommendations, including companion parts and current promotions, to maximize customer value and sales opportunities


• Answer incoming calls, offering accurate price quotes, availability, and product information


• Pull, fill, and process parts orders while maintaining accurate inventory control


• Monitor stock levels and notify management of shortages or urgent needs


• Source and order out-of-stock parts from external vendors, including emergency orders when necessary


• Track and follow up on back-ordered and special-order parts; notify service advisors and customers upon arrival


• Manage will-call, back-order, and return files; restock or return unclaimed items in a timely manner


• Process internal parts requests and bill accurately to service repair orders


• Handle retail transactions, including payments, credit authorizations, invoicing, and returns


• Maintain organized and accurate records of repair orders, invoices, and special orders


• Coordinate daily shipping, delivery, and customer pick-up of parts


• Ensure front and back counter areas are clean, organized, and professional in appearance


• Stay up to date on new products and industry developments through training and manufacturer programs


• Follow all safety procedures and report any hazards promptly


• Maintain consistent attendance and reliability

Preferred Qualifications & Skills

• Experience in a high-volume automotive dealership or parts environment


• Strong knowledge of automotive systems, parts, and maintenance needs


• Excellent customer service and relationship-building skills


• Clear and effective communication abilities


• Highly organized with strong attention to detail


• Self-motivated with a strong work ethic and results-driven mindset


• Proven ability to maintain high levels of customer satisfaction


• Commitment to continuous learning and professional development

Requirements

• High school diploma or GED required


• Valid driver’s license with a clean driving record


• Professional appearance and demeanor


• Previous dealership or related experience preferred