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Parts Counterperson

salary Salary :

$45,000 - 60,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Parts Counterperson




Parts Counter Specialist


Full-Time | Automotive Dealership      $45K–$60K annually


We are looking for a skilled and customer-focused Parts Counter Specialist to join our team at an authorized Ford Motor Company dealership. This role plays a critical part in supporting service technicians and retail customers by ensuring accurate parts identification, efficient order fulfillment, and an exceptional customer experience using genuine Ford parts and systems.



Key Responsibilities



  • Assist retail customers, service technicians, and sales representatives in identifying and sourcing the correct automotive parts efficiently and professionally

  • Provide product recommendations, including companion parts and current promotions, to maximize customer value and sales opportunities

  • Answer incoming calls, offering accurate price quotes, availability, and product information

  • Pull, fill, and process parts orders while maintaining accurate inventory control

  • Monitor stock levels and notify management of shortages or urgent needs

  • Source and order out-of-stock parts from external vendors, including emergency orders when necessary

  • Track and follow up on back-ordered and special-order parts; notify service advisors and customers upon arrival

  • Manage will-call, back-order, and return files; restock or return unclaimed items in a timely manner

  • Process internal parts requests and bill accurately to service repair orders

  • Handle retail transactions, including payments, credit authorizations, invoicing, and returns

  • Maintain organized and accurate records of repair orders, invoices, and special orders

  • Coordinate daily shipping, delivery, and customer pick-up of parts

  • Ensure front and back counter areas are clean, organized, and professional in appearance

  • Stay up to date on new products and industry developments through training and manufacturer programs

  • Follow all safety procedures and report any hazards promptly

  • Maintain consistent attendance and reliability



Preferred Qualifications & Skills



  • Experience in a high-volume automotive dealership or parts environment

  • Strong knowledge of automotive systems, parts, and maintenance needs

  • Excellent customer service and relationship-building skills

  • Clear and effective communication abilities

  • Highly organized with strong attention to detail

  • Self-motivated with a strong work ethic and results-driven mindset

  • Proven ability to maintain high levels of customer satisfaction

  • Commitment to continuous learning and professional development



Requirements



  • High school diploma or GED required

  • Valid driver’s license with a clean driving record

  • Professional appearance and demeanor

  • Previous dealership or related experience preferred




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