Parts Counterperson

Parts Clerk/Counter-person Responsibilities:

• Sell products and/or services to repair the problem at hand and meet the customer's needs.


• Assist in keeping the parts department clean and orderly.


• Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.


• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.


• Provide service technicians with parts as required on a daily basis.


• Communicate efficiently with advisors and technicians to ensure efficient work flow.


• Communicate with customers in a timely manner when ordered parts arrive.


• Verify parts receiving documents.


• Follow prescribed cash, credit, and check processing procedures of the dealership.


• Attend training as prescribed by management to maintain proficiency in his/her job description.


• Use dealership equipment and resources safely and proficiently.


• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.


• Follow up on shortages and expedite by reporting to the Parts Manager.


• Perform other tasks as required by the Parts Manager.

Parts Clerk/Counter-person Requirements:

• PREFER PARTS DEPARTMENT EXPERIENCE 


• Demonstrate analytical, organizational and communication skills.


• Solid understanding of parts room and shop environments.


• Strong organization skills, attention to detail, time-management, and multi-tasking skills.


• Must have knowledge of computers and ability to learn inventory system and other software.


• Ability to provide excellent customer service in a fast paced environment.


• Some lifting (up to 50 pounds), sitting/walking around stock room and shop service bays.


• All potential employees must pass pre-employment testing to include a background check and drug screen.