Parts Counterperson Automotive / Truck Parts Specialist

We are seeking a motivated Parts Counterperson / Parts Specialist to support our dealership customers with fast, accurate, and professional parts service. This role is ideal for candidates with experience in automotive, truck, agriculture, or equipment parts departments who thrive in a fast-paced customer service environment.

As a Parts Counterperson, you will assist walk-in and phone customers by identifying, locating, and supplying the correct parts from inventory or sourcing them through approved vendors when not in stock. You will play a key role in ensuring customer satisfaction and efficient parts operations.

Key Responsibilities:

• Respond quickly to customer parts inquiries (in person and by phone)
• Identify parts availability, pricing, and lead times
• Source parts from inventory, order systems, or external suppliers as needed
• Process and track customer orders from request to delivery
• Communicate delays, updates, and alternatives to customers professionally
• Maintain strong customer relationships with a sense of urgency and accuracy
• Assist with inventory stocking and general department support
• Ensure all work aligns with dealership policies and procedures

Qualifications:

• Minimum 18 years of age
• Experience in automotive, truck, agriculture, or equipment parts/service preferred
• Strong customer service and communication skills
• Ability to read and understand parts systems and catalogs
• Basic computer skills (MS Office and parts management systems)
• Stable work history and strong attention to detail
• Highly motivated with the ability to take initiative and ownership of tasks

Preferred:

• Truck dealership or heavy-duty parts experience
• Trade school training in Parts Operations or Transportation Technology

Schedule:

• Monday–Friday, 9:00 AM – 5:30 PM