Parts Customer Care Rep

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.


• Pull orders, receive and put up stock. 


• Order parts and develop relationships with Crown factory and outside vendors.


• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.


• Maintain direct contact with current and prospective customers.


• Prepare customer quotes.


• Process paperwork.


• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent


• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills


• Parts or inventory control experience and lift truck industry experience preferred


• Ability to work in a team environment