Parts Front Counterperson - Fairbanks, AK

TrailerCraft in Fairbanks, AK is looking for a Parts Front Counterperson for meeting and greeting walk-in and phone customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers.

About GTC

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.  Click to learn more about GTC.

Duties include:

• Includes but not limited to the knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products
• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Additional duties include stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.  

Education: High school diploma or equivalent preferred.

Experience: Parts counter experience preferred, not required. Previous cash and credit handling preferred.

Skills that are representative of the job: Ability to operate a computer and associated programs including Microsoft Word and Excel. Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Knowledge of heavy-duty parts preferred, not required.

Job Conditions and Details

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.

Environmental Demands: Mostly indoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.    

Additional Information: Gordon Truck Centers operates many 24/7 facilities and off-hour shifts may be required occasionally or for special events.

Hours: Monday - Friday, 8AM to 5PM 

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.

GTC General Benefits Description

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees.

For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options.  For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

E-Verify Program

Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.