Parts Manager

Parts Manger Oversees parts department operations to ensure accurate inventory, timely fulfillment, cost control, and excellent customer service for internal technicians and external customers.

Key Responsibilities

• Manage daily operations of the parts department: receiving, stocking, ordering, issuing, returns, and documentation.


• Maintain accurate inventory levels through cycle counts, audits, and reconciliations; minimize shrinkage and obsolescence.


• Forecast demand and place purchase orders with vendors to ensure availability and optimize carrying costs.


• Build and maintain vendor relationships; negotiate pricing, terms, lead times, and warranty/return policies.


• Process parts sales to customers and service technicians; ensure correct pricing, invoicing, and timely delivery or staging for service.


• Supervise, train, and schedule parts staff; set performance expectations and conduct evaluations.


• Implement and maintain parts management systems (PMS/ERP); ensure data integrity (part numbers, descriptions, bin locations, pricing).


• Quote parts for repairs and large jobs; support sales and service teams with technical and parts expertise.


• Manage warranty claims and core returns; track credits and follow up with manufacturers.


• Monitor KPIs: inventory turns, fill rate, order accuracy, turns, gross margin, and parts aging; produce regular reports.


• Ensure compliance with safety, environmental, and company policies; maintain clean, organized warehouse.


• Coordinate special projects: inventory resets, system implementations, parts rationalization, and cost-saving initiatives.

Qualifications

• Education: High school diploma or equivalent; associate degree or industry certification preferred.


• Experience: 3+ years in parts or inventory management; supervisory experience preferred; experience in [industry — e.g., automotive, heavy equipment, HVAC] desirable.


• Skills: Strong organizational, analytical, purchasing, negotiation, and customer-service skills. Proficient with inventory management systems and Microsoft Excel.


• Physical: Ability to lift parts and work in warehouse environment as needed.


• Certifications (optional): Certified Parts Specialist, supply-chain or logistics certifications a plus.

Performance Metrics

• Inventory accuracy %


• Fill rate / on-time fulfillment %


• Inventory turns


• Parts gross margin / profitability


• Days sales outstanding (for invoicing)


• Warranty claim resolution time


• Create and start wholesale 

Working Conditions

• On-site in warehouse/parts department; some travel to vendors or other branches as needed. May require occasional evening or weekend work for inventories or peak seasons.