Parts Manager

Parts Manager

Overview

The Parts Manager supervises all activities related to the operations of the Parts Department, including sales, purchasing, delivery, marketing, vendor and customer relationships, inventory control, administration, and personnel. The primary objective is achieving profitable growth.

High Leverage Activities (HLA)

• Identify, pursue, and maintain a consistent pipeline of potential customers that meets or exceeds established sales quotas through prospecting, networking, and referrals.


• Perform duties necessary for the safe, efficient, and profitable operation of the department, supporting sales objectives through effective planning and team leadership.


• Establish department goals and objectives; track progress, analyze results, and make improvements as needed.

Key Responsibilities

• Manage the overall performance and daily operations of the Parts Department.


• Perform supervisory duties including interviewing, hiring, training, assigning work, performance management, counseling, discipline, and terminations when necessary.


• Train employees in company policies, departmental procedures, job duties, safety standards, and overall company goals.


• Prepare annual marketing strategies, budgets, price levels, and discount plans.


• Identify customer needs and recommend solutions aligned with company offerings.


• Assess current and future inventory needs and industry trends.


• Ensure department policies, goals, and standards are clearly communicated and effectively executed.


• Review department activities, evaluate results, and implement corrective actions.


• Maintain effective communication within the department and across all departments.


• Remain informed about competitive activities, market conditions, and operational trends.


• Perform other duties as assigned.

Qualifications & Experience

• Minimum of five years dealership experience; three years in management preferred.


• Demonstrated supervisory experience.


• Mechanical aptitude and strong computer skills required.


• Knowledge of OEM and company products.


• Ability to perform basic math and calculate percentages.


• Ability to read and interpret parts catalogs, service manuals, and schematics.


• Ability to create customer orders accurately.


• Strong verbal and written communication skills with customers and employees.

Education

• Bachelor’s degree preferred.


• High School Diploma or GED required.


• Equivalent combinations of experience, education, and training accepted.

Licenses & Certifications

• Valid Driver’s License required.


• Forklift certification required.

Working Conditions

Work takes place in office and shop environments, with occasional outdoor duties. Frequent walking, standing, bending, and constant communication and awareness are required. Must be able to lift 50 pounds occasionally. Exposure to varying temperatures, dust, and dirt is possible. Travel is required.

Note

This Position Profile describes the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or requirements. Management reserves the right to modify responsibilities and assign additional tasks as needed based on business demands.