Parts Manager

Colton RV & Marine is looking for a dynamic and experienced Parts Manager to lead our Parts Department, in our Southtowns locations, with a strong focus on operational efficiency, inventory management, and customer satisfaction. This leadership role is critical in ensuring seamless parts operations while driving sales and fostering a positive, high-performance team culture.

Key Responsibilities and Accountabilities:

• Profit Management: Produce defined, agreed-upon location sales and gross margins suitable for company sustainability and growth. Develop and execute plans to produce budgeted sales, margins, and efficiencies, including monitoring and adjusting pricing. Ensure development and execution of back counter and receiving processes for timely service to technicians — efficient processing of special orders, accurate receiving, and effective internal communication about these items. Develop and Execute retail and orientation processes to provide a high level of customer service while achieving sales goals. Monitor and control assets to ensure they do not age; including Parts Inventory (shrinkage, obsolescence, controlling special orders and maintain levels that balance margin and turns), Open Purchase Orders (current and accurate), and Parts AR. Continue to build partnerships with vendors to negotiate pricing and provide support for the the team.

• Leadership and Employee Development: Creating the best employee experience by building and leading a cohesive team that is highly aligned with company values resulting in a productive work environment and high-performing team. Effectively coach and model the values and daily store activities including customer service and selling, resulting in increasing employee productivity and satisfaction. Ensure the department is properly structured and staffed with ideal team players, focused on effective recruiting. Develop the team through the use of reviews, employee development plans, training,g and proper use of rewards, promotions, and disciplinary tools. Proactively identify and resolve employee issues and concerns. Communicate general and department-specific company policies and procedures, as well as performance and goal tracking on behalf of management and employees within that location.

• Customer Loyalty: Create an environment that results in unmatching customer service experience resulting in customer loyalty and strong market share. Achieve a high level of customer satisfaction with timely service and support, and effective follow-up using available tools, systems, and processes. Ensure products are professionally displayed and facilities, equipment, and grounds are clean, safe, organized, and procession in appearance. Develop, communicate, and execute strategic marketing plans in coordination with the company leadership and marketing teams.

Education, Experience, and Work Requirements:

• Bachelor or associate degree preferred
• Minimum of 2 years in store management leadership role in a retail environment
• Valid Drivers License
• Must be able to work flexible schedule, including nights, weekends, holidays (as needed), and special events

Knowldege, Skills, and Abilities:

• Ability to inspire and motive teams to achieve great success
• Mentoring, coaching and development of skills
• Proficient computer skills in Microsoft Office programs including -- Outlook, Word, Excel, as well as the ability to learn proprietary programs