Parts Route Sales Representative

Position Information: The full time Parts Route Sales Representative is responsible for making daily sale contacts, promoting programs to customers, and providing excellent customer service. S/he will also monitor the market and relay feedback to wholesale team to remain competitive.

Areas of Emphasis:

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication 
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” 
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management 
• Be a great team member 
• Successfully Maintain the following accountabilities 
• Daily Sales Contacts
• Program Promotion
• Customer Service/Retention
• Monitor Market for Changing Conditions

Duties and Responsibilities:

• Greet every customer, every day 
• Maintain high ethical standards when dealing with customers, co-workers and vendors 
• Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards 
• Visit assigned accounts and fill requests for product
• Assist customer on staging areas/stocking orders
• Monitor customer returns and inform Wholesale team of issues that may be upcoming
• Suggest value added items to customers 
• Observe customer stocking of competitor items during visits and report opportunity to wholesale team
• Report new customers in market to Wholesale team for sales opportunities
• Observe customer shop flow and potential room for improvement
• Report to wholesale team on new competition in assigned account
• Relay feedback from customers on our performance to wholesale team
• Recap visits after call is made, highlighting keynotes
• Return customer credit sheets for processed returns
• Monitor customer returns area for changes in competition and processing
• Maintain consistent learning on parts knowledge to provide excellent customer experience
• Attend personnel/business development opportunities
• Attend all required meetings as directed
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards

Qualifications: Valid driver’s license and good driving record. Ability to read and comprehend instructions and information. High school diploma or the equivalent. Previous automotive parts experience preferred.

Working Conditions: The Parts Route Sales Representative will work and move about the Parts department in a warehouse-type environment as well as drive company vehicles to customer locations. S/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he must be able to lift up to 50 pounds. 

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Thomas Automotive is an Equal Opportunity Employer