Parts Sales Associate (Moto United St George)

Job Summary:

The Parts Sales Associate is responsible for delivering exceptional customer service by assisting customers in selecting the right powersports parts, accessories, and gear. This role requires in-depth product knowledge, strong inventory management skills, and the ability to collaborate with sales and merchandising teams.

Responsibilities:

•  Customer Assistance:
  Provide exceptional customer service by actively engaging with customers, understanding their powersports needs, and offering expert advice on parts, accessories, and gear. Assist customers in identifying the right products for their specific powersports vehicles, ensuring compatibility, functionality, and performance.
  
  


• Product Knowledge:
  Develop a deep understanding of the powersports partsand accessories inventory, including components for motorcycles, ATVs, personal watercraft, and snowmobiles. Stay updated on the latest industry trends, new products, and advancements in technology. Demonstrate product knowledge to customers, highlighting features, benefits, and proper usage.
  
  


• Inventory Management: Utilize inventory management systems such as LightSpeed to efficiently track, monitor, and manage parts and accessories inventory. Assist in receiving, tagging, and organizing new inventory. Conduct regular stock checks, identify replenishment needs, and coordinate with suppliers to ensure product availability.
  
  


• Sales Support: Collaborate with the sales team to provide comprehensive support during the sales process.
  Assist in creating quotes, processing orders, and coordinating product deliveries or installations. Maintain accurate and up-to-date customer and order information in the dealership's systems    
  
  


• Customer Relationship Management: Build strong customer relationships by providing personalized assistance,
  addressing inquiries, and resolving any issues or concerns. Follow up with customers to ensure satisfaction and provide post-purchase support, such as assistance with installations or troubleshooting.
  
  


• Merchandising: Collaborate with the merchandising team to ensure visually appealing and organized displays of parts, accessories, and gear. Regularly update displays to showcase featured or new products. Maintain a clean and orderly work environment, including the parts and accessories area.

Qualifications:

• Passion for Powersports and extensive knowledge of various powersports vehicles, parts, accessories, and gear.


• Proven customer service experience with excellent interpersonal and communication skills. 


• Proficiency in inventory management systems, preferably LightSpeed or similar platforms.


• Strong organizational skills with attention to detail to effectively manage inventory and process customer orders.


• Physical fitness and the ability to lift a minimum of 30lbs to assist with moving and organizing parts and accessories.


• Self-motivated with the ability to work independently and collaboratively in a team environment.


• Familiarity with powersports industry trends, manufacturers, and aftermarket brands.


• Problem-solving skills to assist customers in finding suitable parts and accessories.


• Basic computer skills, including proficiency in Microsoft Office applications.

Requirements:  

• Previous parts and industry experience


• Current valid driver’s license


• Clean driving record, no blemishes


• Experience driving both manual and automatic vehicles.

Job Details:  

• Job Type: Full-time


• Compensation: Salary/Commission (DOE)


• Work Location: Onsite


• Remote Work: Not available

Benefits:  

• Paid Time Off


• Competitive medical, dental and vision insurance rates


• 401k Plan


• Employee discounts on machines/boats, parts and service