Parts Sales/Customer Service - Corporate

Job Summary:

Rogers is seeking an organized, customer-focused individual with some customer service experience to join our team as a Customer Service / Parts Sales Representative. This position is responsible for providing first-class care and support to our customers, while helping identify opportunities to grow aftermarket parts sales through attentive service and a solid understanding of customer needs.

Essential Job Duties:

• Maintains a calm, professional, image upholding, and ambassador like approach to all correspondences whether internal or external.


• Responds to customer requests for quotes in a timely and diligent manner, helping convert quotes into orders, and will maintain or better a 95% on-time response rate.


• Creates the necessary sales orders, and or work orders, in the ERP system to drive aftermarket parts shipments in support of parts sales.


• Creates the required purchase orders to support applicable aftermarket parts sales orders if parts are needed which may not be in stock at Rogers when the customer PO is placed.


• Completes the necessary research and analysis to problem solve for any customer challenges and responds back to the customer with appropriate and timely solutions.


• Finds root cause and urgent corrective action to solve any customer complaints or disputes.


• Takes ownership of the RMC/Customer relationship and manages the applicable parts sales customer accounts in the most efficient and effective way, looking for opportunities to better meet customer needs and grow the account.


• Collaboratively works across all applicable RMC departments to effectively support our customers including other RMC branches nationwide, Engineering, Quality, Program Management, Regional Sales Management, Accounting, Production, and AT. Example: Works with RMC Accounting to resolve any parts sales financial challenges such as billing problems, or customers who are on credit hold at the time or order.


• Manages customer feedback and shares that information internally where appropriate.

Additional Job Duties:

• Will manage small individual departmental projects.


• Proactively shares product and service information with customers to help them find the right parts solutions for their needs.


• Maintains parts sales customer records.


• Ensures compliance with company policies and procedures.


• Understands the need for and can apply the correct sense of urgency for several types of customer demands.


• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent GED.


• 1 to 3 years of prior customer service experience.

Preferred Qualifications:

• Degree in a business-related field preferred or a combination of education and related experience.

Required skills:

• Detailed communication and experience with managing the correct sense of urgency.


• Organized planning with an ability to think critically.


• Professional customer service.


• Effective negotiation strategy.


• Working knowledge of MS office products.


• Ability to manage multiple priorities and work well under pressure with short deadlines.


• Multi-tasking talent.


• Comfortable recognizing and acting on opportunities to grow parts sales through excellent customer service.

Preferred Skills:

• Knowledge in mechanical, plumbing and/or electrical trades.


• Prior customer service experience.


• Smartsheet prior usage.


• Being able to reason and solve practical problems while dealing with a variety of issues.


• Experience with problem definition, data collection, facts establishment, and conclusion/solution development as part of a root cause and corrective action methodology.

Physical Demands:

• Must be able to lift up to fifty pounds occasionally.


• Able to sit at a desk and work with a computer and be on the phone for prolonged periods of time.

Job Type: 

• Full-time

Benefits:

• Health Insurance (medical and behavioral health)


• Dental Insurance


• Vision Insurance


• Flexible Spending Account(s)


• Life Insurance


• Profit Share


• Paid Time Off


• 401(k) and Roth Plans


• Tuition Reimbursement


• Referral Program


• Professional Development Assistance


• Employee Assistance Program


• Mental Health Therapy and Coaching


• Legal Aid/ID Shield


• Financial Advisors


• Pet Insurance


• Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

   Pay Range:

• $24 - $27 per hour

People with a criminal record are encouraged to apply 

 Work Location: On-site