Parts Service Specialist

Position Summary

The Parts/Service Specialist is a vital support role that bridges the Parts, Service, and Office departments. In this position, you'll assist with parts and service requests, identify new business opportunities, manage inventory, and facilitate smooth communication across teams. A key part of the role is understanding customer needs, clearly conveying requirements, and confirming timelines to ensure everything runs smoothly. Success in this role relies on the ability to quickly absorb and retain product-specific knowledge, making adaptability and a proactive attitude essential.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Handle incoming calls, walk-ins, and fulfill verbal/written parts requests
• Perform detailed data entry, maintain organized records, and update databases
• Track, document, and verify Parts, Service, and Warranty transactions
• Translate repair requests into standard terminology and prep service tickets for invoicing
• Accurately calculate pricing details like discounts, margins, and markups
• Manage inventory control, shipping/receiving, and POS area cleanliness
• Analyze customer needs, schedule services, and coordinate dispatch
• Attend planning meetings and review paperwork beforehand
• Communicate effectively with coworkers, customers, and vendors
• Handle special projects and apply problem-solving, critical thinking, and decision-making skills
• Other duties as assigned

Minimum Qualifications

• Proficient with Microsoft Office Suite: Excel, Word, and Outlook
• Strong creative problem-solving skills with sound judgment aligned to company standards
• High attention to detail with a focus on accuracy
• Reliable and results-oriented, with strong organizational and time management skills
• Bright, energetic professional with excellent interpersonal skills and integrity
• Excellent communicator with clear verbal, written, and phone communication abilities
• Solid geographical knowledge
• Self-starter who thrives both independently and as part of a team in a fast-paced environment
• Project coordination experience is a plus
• Sage Software experience is a plus
• Forklift experience is a plus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

The employee is occasionally required to lift and/or move up to 50 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.