Parts Specialist

Responsibilities

• Maintain and provide excellent support at the tech counter for technicians while working in a fast pace environment.  
• To achieve department’s monthly goal in retail parts and accessory sales and related profits
• Handle incoming parts-related phone calls
• Arrange stock so that it is readily accessible, easily inventoried on a perpetual basis and displayed well
• Plan, prepare, and maintain parts stock inventory
• Sell parts over the counter to service, sales and customers and dispense parts to shop personnel when the shipping & receiving department is not available
• Handle cashier function of the parts and service departments as necessary
• Maintain backorder file for all customer special orders
• Maintain master parts and price books and update them as necessary
• Maintain appropriate levels of inventory for all items in stock, ordering product on a daily basis as necessary
• Maintain, in the IDS computer system, maximum and minimum stock levels for all stocked parts and accessories
• Make sure that all parts sales are accounted for immediately, either as a parts sale or billed to a repair order
• Assist the shipping and receiving department in the receiving, counting and stocking of all incoming merchandise and shop supplies as necessary
• Assist in the performing of daily cycle counts as necessary
• Assist members of the sales department in obtaining special order and aftermarket parts and accessories pricing and order these parts and schedule their installation, as authorized by the sales department
• Fill propane tanks for retail customers as required
• Maintain a level of product knowledge necessary to market retail store products to prospective customers
• Learn and understand the duties of fellow parts personnel in order to provide backup as necessary
• Maintain a clean and professional parts desk, parts counter and parts department

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software and Internet software