Parts Specialist

Description

Essential functions and responsibilities: 

• Administer legacy online parts platform for dealers not yet transitioned to the new B2B system. 
• Maintain comprehensive knowledge of parts across all brands, including: 
• Model updates and discontinued components 
• Historical warranty issues and their resolutions 
• Specification changes between legacy and current models, with ability to identify variations. 
• Provide expert support to customers with parts-related inquiries. 
• Assist service and sales teams with infrequently used or obscure part identification. 
• Facilitate communication from Sonor Germany by routing U.S. customer inquiries to appropriate departments (sales or warranty). 

Parts Receiving & Inventory Management: 

• Receive incoming parts shipments, including: 
• Assigning bin locations, properly bagging/tagging items, and completing put-away using scanner 
• Maintain bin organization: 
• Update new thermal bin labels and replace worn or outdated bins as needed. 
• Relocate product to different bin locations when necessary. 
• Update part numbers (e.g., to new SAP numbers) as required. 
• Maintain consistent attendance and punctuality. 
• Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations.? 

Nonessential functions: 

• Perform additional duties as directed, requested, or assigned. 

Success factors/job competencies: 

• Demonstrate strong attention to detail.  
• Meet deadlines consistently.  
• Communicate discrepancies or issues effectively.  
• Commitment to company values of music, integrity, ingenuity, respect, and teamwork 

Physical demands and work environment:?The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands:?While performing the duties of the job, incumbent is required to: 

• Stand and walk on a concrete floor. 
• Talk and hear. 
• Reach with hands and arms. 
• Use hands to manipulate, handle, or operate objects, tools, or controls. 
• Employee will occasionally sit. 
• Must be able to navigate stairs to reach certain work areas. 
• Occasional lift and/or move objects up to 25 pounds. 
• Specific vision abilities required by the job include close vision, distance vision, depth perception, color vision and ability to focus.  

Work environment:?Temperature-controlled shop environment. Noise level is moderate. Occasional visits to the warehouse would result in a warehouse environment which includes temperature extremes, dusts, and fumes. Travel requirements for trade shows or customer visitors would include travel by motor vehicle or airplane. 

Requirements

• High school diploma or equivalent 
• Demonstrated basic understanding of products distributed by KHSA 
• Knowledge of musical instrument parts 
• A minimum of two years of proven successful work experience 
• Experienced with computer applications in a workplace setting. 

Qualifications desired: 

• Previous experience working in a warehouse or stockroom setting. 
• Demonstrated ability to meet work-related deadlines. 
• Previous customer service experience and/or music retail experience