PAS - Regional Subject Matter Expert - SME

Education
High school diploma/GED equivalent or equivalent

Experience 
Minimum of 3 - 5 years’ experience in a health care setting, EPIC, patient access revenue cycle management, and or related field. 

Knowledge, Skills and Ability Requirements\: 

• Able to multi-task and adapt to change
• Be fully knowledgeable about all aspects of insurance verification
• Excellent customer service skills
• Strong analytical and problem-solving skills and the ability to make decisions independently
• Excellent organizational, communicational and interpersonal skills.
• Knowledge of insurance payor verification and reimbursement guidelines
• Ability to travel to different facilities within the region as needed.

 We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

POSITION SUMMARY:

Reporting to the Regional Patient Access Manager, the Regional PAS Subject Matter Expert serves as a trusted expert for Patient Access systems, workflows, and revenue cycle processes. This role partners closely with regional operational leaders to identify denial‑prevention opportunities, evaluate financial risks and trends, and support the implementation of effective mitigation strategies.

The position leads the assessment and recommendation of improvements to systems, standard work, policies, and procedures through site observations, operational data analysis, and performance reviews. The Regional PAS Subject Matter Expert also oversees Patient Access processes to promote accurate reimbursement and reduce denials by conducting internal audits, monitoring key performance indicators, and analyzing dashboard data to ensure departmental and organizational goals are achieved.