PASS Coordinator

Position Summary

The PASS Coordinator plays a vital role in ensuring individuals enrolled in Rhode Island's Personal Assistance Services and Supports (PASS) Program receive exceptional, person-centered services that promote independence, community inclusion, and quality of life. This position oversees participant services from referral through ongoing support while coordinating staff, maintaining compliance with state regulations, and fostering meaningful relationships with participants, families, and community partners.

The ideal candidate is compassionate, organized, solution-focused, and thrives in a role that combines relationship building, problem solving, and operational oversight.

Reports To: Executive Director or Program Director

Employment Status: Full-Time

Participant Services

• Coordinate PASS services from referral through ongoing support.
• Complete intakes and develop individualized service plans.
• Maintain regular communication with participants and families.
• Promote participant choice, independence, and community inclusion.
• Address concerns and assist with problem-solving.

Expectations

• Complete participant check-ins and service reviews on time.
• Respond to participant and family concerns promptly.
• Build positive, professional relationships while maintaining person-centered care.

Staff Coordination

• Recruit, onboard, and support PASS staff.
• Match staff to participants based on individual needs.
• Assist with scheduling and staffing to ensure continuity of services.
• Review data and timesheets.
• Provide coaching and collaborate with leadership on staff performance.

Expectations

• Minimize service disruptions through proactive scheduling.
• Maintain open communication with staff and leadership.
• Foster accountability, teamwork, and professionalism.

Documentation & Compliance

• Maintain accurate participant records and documentation.
• Monitor authorized hours and service utilization.
• Ensure compliance with PASS requirements, HIPAA, and Family Behavior Solutions policies.
• Assist with audits and quality improvement efforts.

Expectations

• Keep documentation accurate, timely, and audit-ready.
• Monitor services proactively and communicate concerns before issues arise.

Communication & Program Quality

• Serve as the primary contact for participants, families, staff, and community partners.
• Participate in meetings, trainings, and program initiatives.
• Support continuous improvement of PASS services and participant satisfaction.

Expectations

• Communicate professionally and respectfully.
• Demonstrate flexibility, initiative, and a commitment to high-quality services.
• Represent Family Behavior Solutions with professionalism in the community.

#fbs1

Required

• Bachelor's degree in Human Services, Psychology, Social Work, Special Education, or a related field (or equivalent experience).
• Experience supporting individuals with developmental disabilities or similar populations.
• Strong organizational, communication, and problem-solving skills.
• Valid driver's license and reliable transportation, as driving throughout RI is a requirement.

Preferred

• Experience with Rhode Island PASS services.
• Previous experience in service coordination or case management.