Passenger Service Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

• $20.00 per hour 


• Frontier Flight Benefits


• $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.


• $40 Monthly Travel voucher or Free Parking Pass


• Sales commission for agents compliant with the policy are paid on a monthly basis.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude


• Interpret identification labels along with baggage and cargo routing tags.


• Host self-service kiosks


• Ensure that all work areas are organized..


• Ensure the safe and secure operations.


• Perform other duties as assigned.

What we are looking for

• Must be 18 years of age or older


• Pass all pre-employment testing including a drug screen, FBI background, and employment history. 


• Ability to proficiently read, write and speak English


• Must be available and flexible to work variable shifts including weekends and holidays


• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.


• Prior Customer Service Experience Strongly Preferred


• Intermediate Computer Skills Required

Benefits

• Advancement Opportunities 


• Frontier Airlines Flight Benefits


• Medical, Dental, and Vision insurance


• Paid Vacation


• 401K Savings Plan


• Employee Assistance Program


• Pet Discount Coverage and Pet Insurance Plan


• Uniform Provided


• $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.


• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.


• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.


• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.


• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.


• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.


• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.


• Fully understand the company health and safety policy.


• Attend training courses as may be arranged by the Company.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.