Passenger Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversized transfers, and assistance in the processing and transport of passenger luggage


• Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes. 


• Always be professional in appearance and manners to passengers and any other person at the airport. 


• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.


• Be able to maintain customer service professionalism while under pressure and in stressful environments.


• Ensures that safety and protection procedures comply with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual.


• Ensures compliance with all local, state, and federal safety regulations and measures.


• Provide reports as required and measurements of service delivery.


• Complies with customer service expectations for the client and passenger


• Establish clear communication and guidance for the airline representative and the passenger.


• The agent complies with internal/external service level/quality assurance standards.


• Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending


• Great Customer Service skills


• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required


• Previous experience in aviation 


• Ability to speak and understand English/Spanish professionally


• Must be able to pass all prerequisites to obtain a SIDA badge


• Must pass a criminal background check as well as a drug screen before employment


• Ability to work in a team environment and delegate tasks


• Excellent written and verbal skills


• Must have a professional appearance and adhere to the company grooming/uniform policy


• Ability to work rotating shifts, including nights, holidays, and weekends, and be able to report to work on a regular and timely basis


• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

Physical Demands

The physical demands described here are those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

Work Environment

The Passenger Service Agent will work both indoors and outdoors in secure airport environments, often under variable weather conditions and in environments with elevated noise levels. Standard office equipment can be used for reporting and communication purposes.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law