Job Summary
Aztec Airways, located at the Ft. Lauderdale International Airport (FLL), has a full-time and part-time positions available for an enthusiastic individual; team-oriented who is available to start immediately. Applicant MUST be available to work weekends & holidays.
Performs check-in, passenger service, terminal duties in preparation, charters and customer services .
General Accountabilities
- Prepare and coordinate passengers check-in, including document verification and passenger/baggage weights.
- Prepare pilot’s package with the flight documentation
- Assists with carry-on items and pets.
- Assists passenger with parking accommodation if needed.
- Performs or assists in the performance of all safety, passenger service, and terminal duties.
- Provides leadership, direction, and assistance during an emergency including but not limited, or unusual incidents such as delayed flights and severe weather conditions.
- Collects payment for additional fees and accounts for receipts.
- Informs of hazardous materials regulations; communicates information to passengers and pilot.
- Quote charters and provide customer support.
- Maintains knowledge of information pertinent to the job including but not limited to all special promotions and new procedures.
- Successfully completes all initial and recurrent training programs.
- Completes all required paperwork and reports in a timely and efficient manner.
- Performs all work in accordance with established regulations, guidelines, procedures, and performance standards.
- Performs other related duties as assigned by management.
Job Qualifications
- 2-3 years on flight operation and dispatch experience
- 2-3 years on face-to-face customer service experience
- Must have own transportation and a valid Florida Driver’s License
- Must have 2-3 years experience with Takeflite software
- Must be able to work weekends and holidays
- Must be well-groomed and present a professional appearance.
Skills
- Commitment to excellence and high standards.
- Excellent command of the English language; written and oral communication skills.
- Very proficient in technology and Microsoft applications.
- Ability to manage priorities and workflow.
- Computer skills to adequately handle scheduling and check-in software.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to work independently and as a member of the team with a positive, can-do attitude.
- Excellent customer service skills, both in-person and proper telephone etiquette.
- Good judgement with the ability to make timely and sound decisions.
- Ability to understand and follow written and verbal instructions.
- Ability to understand any and all safety requirements and cautions.
- Demonstrated competence in reacting to and handling emergencies.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Ability to effectively present information and respond to questions
Our Mission
Our mission at Aztec Worldwide Airlines is to provide safe, convenient, and quality airline service in the highest tradition of the air transportation industry. We endeavor to compete fairly and ethically with safety and customer satisfaction always as our primary objective. We empower and reward our employees whom we consider to be our partners in fulfilling what are our mutual goals. We strive to ‘give back’ to the communities that we serve, who depend on our services, and who we ultimately depend on in return. With these simple ideals we feel our potential for stability, success, and growth to be limitless.
Salary :
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