Passenger Services Agent

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

ABOUT UNIWORLD

At Uniworld Boutique River Cruises, we offer the world's finest luxury river cruise experiences. Through innovation, dedication, and an unwavering commitment to quality, we create unforgettable journeys for our guests. 

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to corporate social responsibility and our 5-year sustainability strategy

POSITION PURPOSE

Support Call Center and related departments by fulfilling a variety of administrative tasks, as well as providing pre-departure customer service to guests and travel advisors.

Our vision for our Uniworld Contact Centers is to deliver sales and service excellence through confident and knowledgeable agents adept at one-call resolution.

This position offers flexibility as a remote or hybrid role, with the office located in Encino, CA.

Requirements

KEY AREAS & ACTIVITIES PERFORMED

• Assist with sending notifications regarding itinerary changes, booking status, service issues, and required documents
• Respond to guest and travel advisor inquiries by email, chat and phone
• Provide internal support to other TTC offices, Uniworld regional offices, and vendors.
• Support accounting by assisting with chargebacks, cancellation letters, commission and refund inquiries.
• Assist with guest special dietary requests, and medical or mobility related inquiries and requests.
• Participate in company software testing initiatives.
• Maintain department records and shared internal documents.
• Create and support VIP and media bookings.

EXPERIENCE

• 1+ years call center experience in a reservations or administrative role, or similar customer service experience

COMPETENCIES / ATTRIBUTES

• Strong communication skills, both via phone and email
• Proficient in locating and analyzing information using internal resources
• Capable of working independently with minimal supervision
• Collaborative team player, providing support to colleagues as needed
• Flexible and adaptable to frequent changes in work assignments
• Professional and courteous in all interactions
• Excellent listening and problem-solving abilities
• Highly detail-oriented

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.