Pathology Administration

Job Summary - Pathology Administration

This position is responsible for performing a variety of duties, including, but not limited to supporting the Pathologists and Pathology office team. The Pathology Department Assistant will work closely with Pathologists to handle a variety of tasks, including case statuses, resolving discrepancies, ensuring accuracy and completeness of all documents from consultations, and troubleshooting issues.

Administrative

• Coordinates patient case materials for consultations 


• Process attorney requests for patient slides for legal matters; maintain all documentation related to these requests.


• Assist in generating and managing reports as directed by the supervisor, medical director, and lab director, and participate in process improvement projects, which include data collection, updating procedures, and streamlining workflows.


• Performs all administrative functions, including answering calls and providing related follow-through, maintaining adequate office supplies, sorting, and distributing mail, faxing document, filing microscope slides and tissue blocks, and all other duties as needed.


• Work in conjunction with Pathology and Lab team to ensure adherence to quality, safety, regulatory, certification and accreditation standards in compliance with the policies and procedures mandated by TJC, CAP, OSHA and other accrediting agencies.


• Supports all other areas of the Pathology department as needed.


• Performs all other duties assigned.

Legal

• Maintains confidentiality and documents accurately


• Uses appropriate guidelines for releasing patient information


• Practices within the scope of education, training and personal capabilities


• Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA

Communication

• Recognizes and respects cultural diversity


• Adapts communication to individuals ability to understand


• Uses professional, pleasant telephone technique


• Uses medical terminology appropriately


• Treats all patients with compassion, empathy, and mutual respect


• Works as a team player


• Treats all staff in a professional and respectful manner


• Projects a professional manner and image


• Consistent attendance and punctuality


• Adherence to time clock procedures

Core Competencies

• Efficiency


• Attention to details


• Organized


• Punctual


• Takes initiative/Proactive


• Team Player


• Honesty/Integrity


• Flexible


• Calm under pressure


• “A Doer”/Persistence


• Problem solver/Strategic thinking/Creativity


• Analytical skills


• Clear and concise communication/Listening skills


• Quick Learner/Intelligence


• Follow through on commitments


• Enthusiastic/Friendly/ Positive attitude


• Openness to advice and constructive criticism


• Strong work ethic

Experience / Qualifications

• Laboratory or pathology experience preferred.


• Typing diagnosis for all in-house Dermpath using Macro codes 


• Competent with the medical terminology needed to perform the job.


• Knowledgeable with the overall laboratory policies, procedures, and service.


• This position requires experience, knowledge, and superior independent judgement as well as excellent communication and interpersonal skills.


• Participates and assists with the efficient and effective departmental operations, including department quality control and compliance adherence.


• Ability to utilize more than one computer system to track and receive orders.


• Able to learn specimen requirements for ordering of anatomical pathology tissue testing and processing.


• Excellent communication skills both verbally and in writing.


• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Laboratory to ensure completeness of task and customer satisfaction.


• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.