Patient Access Assistant

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

GENERAL SUMMARY OF DUTIES: Maintains efficient and effective practice operation by performing administrative/secretarial duties to support the physician, other medical staff and management. Acts as a liaison from the physician to medical facilities, patients, families and other medical professionals.

ESSENTIAL FUNCTIONS: 

• Conduct all post-operative phone calls
• Schedule appointments
• Reschedule existing appointments
• Process and manage patient documents
• Triage patient concerns and issues
• Respond to patient portal messages
• Complete assigned tasks (To-Dos)
• Review and address missed dictations from transcription
• Handle operative note inquiries from billing
• Other duties as assigned – i.e. working in the hall, clinical studies, transcription, covering for co-workers, tracking continuing education 

EDUCATION/EXPERIENCE: Minimum of two -three years of medical office experience or completion of MA or LPN program.

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance within 30 days
• Company-Paid Group Life Insurance, Short-Term Disability, & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan
• Cell-Phone Discounts
• Company events for employees and families
• Career Advancement Opportunities