Patient Access Assistant I - Rothsville - Days

Full time (40 hours weekly)

Monday-Friday dayshift with evening and Saturday rotation

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.


• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.


• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.


• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.


• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.


• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.


• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.


• Researches billing questions and problems for patients with billing service.


• Actively supports process flow improvement and provides constructive feedback to Supervisor.


• Assists with service recovery.


• Must have the ability to travel and work at other medical practices as needed.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.


• Prepares and maintains records of patient charges.


• Maintains department records, reports and files.


• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.


• Participates in educational programs and in-service meetings.


• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.


• Proactively approach and greet all guests with a warm and personal greeting.

Qualifications

Minimum Education:

• High School Diploma or GED Required


• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred

Work Experience:

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses and Training:

• Customer Service and Safety Reporting Training within 90 days Required and


• Introduction to Medical terminology within 180 days Required and


• Insurance and Compliance Training within 1 year Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.


• Knowledge of medical office operations to include reception, billing and insurance and general office skills.


• Computer skills.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)