Patient Access Associate 1 - English-Spanish bilingual

Inova Cares for Families - Alexandria is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, shift times can vary, office hours  8 a.m. to 5:00 p.m. 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.


• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.


• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.


• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.


• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.


• Selects an appropriate method of communication for audiences and adjusts communication style when needed.


• Explains insurance benefits and patient liability by using appropriate communication methods/styles.


• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.


• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.


• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.


• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.


• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education: High School Diploma or GED


• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications: 

• 2 years customer service experience or 1 year experience in a healthcare setting.


• English-Spanish bilingual preferred.