Patient Access Associate 2 Concierge Medicine Reston

Inova 360 Concierge Medicine Reston is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, 7:30am-4:00pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints. 
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment. 
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 
• Identifies and communicates payroll authorization and referral requirements to patients. 
• Explains insurance benefits and patient liability by using appropriate communication methods/styles. 
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. 
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. 
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. 

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Preferred Qualifications: 

• 2 years of customer service experience

• 1 year healthcare experience