Patient Access Center Administrator

Why Join Us? 

• Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
• Access opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
• Enjoy the convenience of multiple locations throughout the Capital Region.
• Contribute to groundbreaking clinical trials that shape the future of oncology care.

Discover your career potential with a practice dedicated to excellence and innovation.

Pay Range: $120,000 - $145,000/year

Position Summary: The Patient Access Center Administrator leads centralized patient access operations for a multi-location oncology and hematology practice. This role is responsible for ensuring timely, accurate, and patient-centered access to care while optimizing provider capacity, standardizing workflows, and supporting organizational growth. The Administrator partners with clinical, operational, and executive leadership to drive performance, consistency, and a high-quality patient experience across all access functions.

Essential Functions

Operations & Access Management

• Oversee centralized scheduling, referral intake, insurance verification, and authorization workflows
• Ensure timely and equitable patient access across all locations, providers, and service lines
• Standardize workflows, communication practices, and service expectations
• Monitor call center performance, scheduling accuracy, and access service levels

Capacity Planning & Optimization

• Partner with leadership to optimize provider schedules, templates, and capacity utilization
• Align scheduling with clinical urgency, referral prioritization, and operational goals
• Support onboarding of new providers and expansion initiatives through access planning and workflow design

Leadership & Team Development

• Lead, develop, and manage patient access staff and supervisors
• Establish performance expectations, training standards, and staffing models
• Promote a patient-centered culture focused on professionalism, empathy, and accountability

Performance & Continuous Improvement

• Track and report key performance indicators (KPIs), including access timeliness, referral turnaround, call performance, and schedule utilization
• Analyze trends, identify inefficiencies, and implement process improvements
• Provide regular performance insights to executive leadership

Patient Experience & Collaboration

• Ensure compassionate, clear, and consistent patient interactions
• Collaborate with clinical and care coordination teams to support seamless patient flow
• Resolve escalations and standardize communication across access functions

Compliance & Strategic Support

• Ensure compliance with organizational, payer, and regulatory requirements
• Maintain audit readiness and documentation standards
• Support growth initiatives, including new sites, service lines, and volume expansion
• Recommend process and technology enhancements to improve scalability

Qualifications

Required

• Bachelor’s degree or equivalent experience
• 7+ years of experience in patient access or healthcare operations
• 3–5 years of leadership experience
• Experience in multi-site or specialty care environments

Preferred

• Oncology or hematology experience
• Centralized access or call center leadership experience
• EHR and scheduling system proficiency
• Process improvement training (e.g., Lean, Six Sigma)

Core Competencies

• Patient-centered leadership
• Operational efficiency and workflow standardization
• Data-driven decision-making
• Strong communication and collaboration
• Change management and scalability

Work Environment & Physical Demands

• Office-based role within a fast-paced, high-volume patient access environment
• Frequent interaction with staff and leadership across multiple locations
• Ability to remain stationary for extended periods and operate standard office equipment
• Occasional movement between office and clinic settings

Reasonable Accommodation Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.