Patient Access Center Representative

ESSENTIAL JOB RESULTS:

➢Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments.
➢Maintain good attendance, is punctual, and works full scheduled shifts
➢Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues.
➢Collecting information such as patient demographics, medical history, billing, and insurance information.
➢Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance
➢Maintain general knowledge and processes of all departments in the organization
➢Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns.
➢Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations
➢Entering information into databases and maintaining accurate records
➢Report any patient concerns and/or complaints to supervisor.
➢Maintain schedule accuracy for maximum patient flow
➢Follow established procedures for answering and screening incoming calls
➢Maintain effective communication with clinic staff
➢Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment
➢Actively participates in staff meetings and work towards accomplishing department goals and objectives.
➢Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

➢To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

➢Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.

➢Must be able to successfully pass a background check and a health and drug screen