Patient Access Coordinator (Req 100914)

GENERAL RESPONSIBILITIES:

The Patient Access Coordinator serves as an integral part of the Practice Operations Team by providing specialized support to WYH locations. The Patient Access Coordinator is responsible for identifying and facilitating pre and post visit patient needs related to gaps in care and/or standards of care for WYH primary care practices and will act as a Subject Matter Expert in all administrative and support functions of a Practice Operations Team.

SPECIFIC RESPONSIBILITIES:

• Involved in collaborative health teams and department performance improvement initiatives
• Prepare patient charts for future appointments, with a special focus on gaps in care (i.e. cancer screenings and disease specific care needs) and standards of care.
• Utilize data mining tools available within the electronic health record or from outside resources such as insurance companies, agencies or vendors; such as the local regional health information organization (HIXNY), NYSIIS, etc.
• Create and manage patient database lists for routine calls and follow up related to visit planning and other quality projects
• Following disease specific or standard of care guidelines by following current WYH policies, procedures and workflows.
• Work with site managers, providers and other care team members to review visit planning workflows on a regular basis to identify areas for improvement
• Participate in performance improvement/continuous quality improvement activities, as assigned
• Provide care coordination as necessary and appropriate for patients including:Identify and link patients with community resources to facilitate referrals internally and externally
• Referral coordination maintains ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization
• Assist patients with the process of determining eligibility, obtaining and maintaining free pharmaceuticals through the Patient Assistance Program
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
• Ensure timely documentation in Electronic Health Records
• Establish and maintain cooperative relationships with patients, family members, providers, managers, co-workers and external customers
• Maintain proficiency with NYSIIS (NYS Immunization Information System); including, but not limited to uploading or extracting data, manipulating and analyzing data, and troubleshooting database or data exchange issues.
• Confirm complete and accurate registration information, including patient demographic and current insurance information.
• Familiarity with all aspects of applications within the EHR system necessary to carry out functions of the organization.
• Process requests for patient information via phone, fax, mail, or at door of the unit according to policy or regulation.
• Maintain confidentiality of patient health records and the data therein at all times.
• Process incoming and outgoing mail on a daily basis to ensure timely distribution to the correct recipients, utilizing mail systems as needed (UPS, certified mail, postage machine, etc.).
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulations.
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

MINIMUM QUALIFICATIONS:

Associates degree in health field and two (2) years’ experience working in a healthcare setting. Three to Five (3-5) years’ relevant experience in a health care setting providing patient registration, referral coordination and/or visit preparation in a physician practice setting, may be substituted for a degree. Able to take and follow through with delegated tasks and accountability. Strong written and verbal communication skills. Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally with patients, providers and co-workers. Proven data analysis skills, proven organizational abilities. Intermediate proficiency with Microsoft Office suite, specifically Excel. Ability to demonstrate excellent customer service and strong cultural competency. Ability to adhere to strict confidentiality guidelines.

PREFERRED QUALIFICATIONS:

Five (5) years’ experience working in a healthcare setting with patients and providers. Licensed Professional Nurse certified Medical Assistant, or certified Dental Assistant. Bilingual. Experience with public speaking and group training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $19.50 -$23.50 hourly